Policy

1. Business Overview

We are committed to creating high-quality, handmade craft products with care and attention to detail. Our mission is to provide unique and personalized items that bring joy to our customers.

2. Ordering Policy

• Custom Orders: Customization requests are welcomed. Customers must provide detailed instructions and approval of design proofs before production begins.

• Order Confirmation: Orders are confirmed once payment is received.

• Processing Time: Orders are typically processed within 3-5 business days. Custom orders may require additional time.

• Pick-up orders must be picked up within 10 days. We are not responsible after deadline. 

3. Payment Policy

• Accepted Methods: We accept payments via our website. (Visa, Mastercard, Debit/credit cards)

• Payment Terms: Full payment is required at the time of order placement.

4. Shipping Policy

• Shipping Methods: Orders are shipped via USPS with tracking provided.

• Shipping Time: Estimated delivery times vary by location. 

• Shipping Costs: Calculated at checkout.

5. Return and Refund Policy

• Returns and Exchanges: Returns are accepted within 3 days of delivery for non-custom items in their original condition.

• Custom Orders: Custom and personalized items are non-refundable unless defective or incorrect.

• Refunds: Refunds are processed within 5 days of receiving the returned item. Shipping costs are non-refundable.

6. Cancellations and Changes

• Order Cancellations: Orders can be canceled within 3 hours of placement.

• Changes to Orders: Changes are allowed within 1 hours of order placement. Custom orders cannot be modified once production has started.

7. Privacy Policy

• We respect your privacy and are committed to protecting your personal information.

• Information collected is used solely for order processing and communication.

• We do not share personal data with third parties without consent.

8. Intellectual Property

• All designs and products are the intellectual property of Just Jazzii Designs.

• Reproduction or resale of our products without permission is prohibited.

9. Customer Service and Support

• For inquiries or support, contact us at justjazzii19@gmail.com or (229)585-5744

• Our customer service team is available daily via email.

10. Disclaimer

• We are not responsible for delays caused by the shipping carrier, customs, or other external factors.

• Colors and designs may vary slightly due to screen settings and handcrafted nature.

Would you like to adjust any sections, add more details, or need help tailoring this policy to specific situations (like international shipping or wholesale orders)?

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Return and Refund Policy

1. Eligibility for Returns:​

• Products must be unused, in their original packaging, and in the same condition as received.

• Custom and personalized items are non-returnable unless defective or incorrect.

2. Non-Returnable Items:

• Custom-made orders, personalized products, and digital downloads are non-returnable.

• Sale or clearance items are final sale and cannot be returned.

3. Return Process:​

• Once approved, we will provide you with the return address and instructions.

• Customers are responsible for return shipping costs.

4. Refunds:

• Refunds will be processed within 5 days of receiving the returned item.

• Refunds will be issued to the original payment method.

• Shipping costs are non-refundable.

5. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us within 1 days of delivery with photos of the issue.

• We will provide a replacement or full refund, including shipping costs.

6. Exchanges:

• We only replace items if they are defective or damaged.